Privacy Policy

DATE LAST MODIFIED: 16 December 2025

This platform is owned and operated by Truessence Inc. We respect your privacy and understand that you have a right to know why we collect your personal information and what we do with it. This Privacy Policy applies to information we collect through our platform, including our website and mobile applications, as well as information we may collect offline. This policy describes the type of information we collect from you and the circumstances under which you may provide it to us when you visit or use our services.

We strive to keep your Personal Information private and secure. We take commercially reasonable physical, electronic, and administrative steps to maintain the security of the Personal Information we collect. These measures include limiting the number of people with physical access to our database servers and employing electronic security systems and password protections to guard against unauthorized access. All payment transactions are processed by our third-party payment processors. We do not have access to your full credit card numbers or other sensitive financial data.

Please be aware that no data transmission over the Internet can be guaranteed as 100% secure. While we employ reasonable measures to protect information you transmit through our Sites, any transmission of Personal Information is at your own risk. We cannot guarantee that such information will not be intercepted by third parties. We will not be liable for any breach of your Personal Information's security resulting from causes beyond our reasonable control, including but not limited to your acts or omissions, corruption of storage media, defects in third-party data security products, power failures, natural phenomena, riots, vandalism, hacking, sabotage, terrorism, or any unauthorized circumvention of our privacy settings or security measures.

Information We Collect

The Personal Information you provide to us may include:

Contact details such as name, email address, telephone number, and physical address;

Account information, including a unique user ID and password;

Personal details such as date of birth, gender, age, VIP level, occupation, and purchase history; and;

Preferences including your wish list, marketing preferences, and the reason provided when applying for promotional SC coins.

We collect Personal Information directly from you when you:

Make an online purchase;

Contact us via email or other communication channels;

Engage with us on social networking sites;

Register for an account;

Participate in our promotions, surveys, or contests; or

Play our social games.

How We Use the Information We Collect

We most commonly use your Personal Information in the following circumstances:

Where you have given us your consent;

Where it is necessary to perform a contract we have entered into with you;

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and

Where we need to comply with a legal or regulatory obligation.

Sharing Personal Information With Third Parties

We are committed to maintaining your trust. We want you to understand when and with whom we may share the Personal Information we collect. We do not share your Personal Information with third parties except as described in this policy.

We may disclose your Personal Information to trusted third-party service providers who assist us in operating our Sites, conducting our business, and providing services to you. These partners help us with functions such as:

(a) managing customer databases;

(b) distributing communications;

(c) direct marketing and data collection;

(d) data storage and analysis;

(e) fraud prevention;

(f) customer service; and

(g) order fulfillment.

We require these service providers to keep your information confidential and to use it only to perform services on our behalf.

In the event of a business transition, such as a merger, acquisition, financing, or sale of company assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Sites of any change in ownership or uses of your Personal Information.

We may also disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to:

Cooperate with law enforcement or legal proceedings;

Protect and defend our rights or property;

Prevent misuse or unauthorized use of our Sites; or

Protect the personal safety of users of our services or the public.

Targeted Advertising and Remarketing

You may see advertisements for our products and services on other websites and apps due to our participation in remarketing and targeted advertising programs. We work with third-party advertising partners who use technologies like cookies, web server logs, and web beacons to collect information about your online activities across different sites and over time. This information, which includes data about the pages or ads you view and actions you take, is used to display ads tailored to your interests. This practice helps us measure and improve the effectiveness of our marketing efforts.

Other Websites

Our Sites may contain links to third-party websites. The presence of these links does not constitute an endorsement of those sites or their content. These external sites have independent privacy policies, and we have no control over or responsibility for their information practices. We encourage you to review the privacy policies of any third-party sites you visit. Your interactions with features that link to social media platforms (e.g., Facebook, Google, Twitter) are governed by the privacy policies of those platforms.

Disclosure for Legal Purposes

You authorize us to disclose your Personal Information if we are legally required to do so in judicial or administrative proceedings, or to law enforcement or government agencies. We may also disclose information if we believe it is necessary to investigate, prevent, or take action regarding potential illegal activities, fraud, security or technical issues, or to protect against harm to our rights, property, or safety, or that of our users or the public as required or permitted by law.

Right of Erasure

You have the right to request the erasure of your personal data in certain circumstances, where there is no compelling reason for us to continue processing it. This is not an absolute right and is subject to legal and regulatory requirements. To submit an erasure request, please contact us via email.

Children

Our Sites are not intended for individuals under the age of 21. We do not knowingly collect Personal Information from children under 18. If we become aware that we have inadvertently collected Personal Information from a child under 18, we will take reasonable steps to delete such information from our records.

California Privacy Rights

These additional disclosures supplement the information above and apply solely to residents of the State of California ("consumers") under the California Consumer Privacy Act of 2018 (CCPA).

As a California resident, you have the following rights (subject to certain limitations):

The Right to Know: You can request information about the personal information we have collected, used, disclosed, or sold about you in the preceding 12 months, including:

The categories and specific pieces of personal information collected;

The categories of sources from which it was collected;

The business or commercial purpose for collection;

The categories of third parties with whom we shared it; and

The categories of personal information sold and the categories of third parties to whom it was sold.

The Right to Request Deletion: You can request the deletion of your personal information we have collected, subject to certain exceptions.

The Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information to third parties.

To exercise these rights, please contact us using the information in the "CONTACT" section below.

Confidential Information

Please do not send us any confidential or proprietary information through email or our Sites. Any feedback, suggestions, ideas, materials, or comments you submit will be considered non-confidential. By providing such submissions, you grant us a royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, and distribute them for any purpose. We will not use your name in connection with such materials unless required by law or we first obtain your permission.

Contact

If you have any questions about this Privacy Policy, your personal information, or our security practices, or if you wish to update your information or exercise your privacy rights, please contact us at support@polycasino.com